Field Documentation Guidelines

To provide the most accurate "desk-only" estimate, we rely on the high-quality data gathered by your team in the field. Our ability to identify line items that others miss depends on the clarity of your site information.

We recommend a multi-media approach to site documentation:

  • Comprehensive Digital Photography: High-resolution images are our primary tool. We require "4-corner" exterior shots, close-ups of damaged components (e.g., specific shingle damage, foundation cracks, or window seal failures), and "birds-eye" or drone imagery if available.

  • Video Walkthroughs: Video allows our experienced tradesmen to see the "flow" of a property. A steady walkthrough with a focus on transitions, flashing, and mechanical systems helps us catch architectural nuances that static photos might overlook.

  • Voice Over & Field Notes: We encourage contractors to record voice notes or provide narrated videos. Your on-site observations—such as the "feel" of a soft deck or the specific age of a material—provide invaluable context for our Xactimate writing.

  • Thermal & Moisture Data: For restoration claims, providing moisture maps or infrared imagery allows us to justify dehumidification and mitigation line items with scientific backing.

Regulatory & Code Investigation

A major factor in maximizing a claim is ensuring the scope meets current legal requirements. We don't just guess at local standards; we conduct deep-dive investigations to ensure every estimate is "code-complete":

  1. National & State Standards: We cross-reference all scopes with the International Building Code (IBC) and International Residential Code (IRC) as adopted by your specific state.

  2. Local Municipal Requirements: Building codes can vary significantly between neighboring towns. We investigate local jurisdictional requirements—such as specific ice and water shield mandates or drip edge rules—to ensure the carrier covers these non-negotiable costs.

  3. Manufacturer Specifications: To maintain material warranties, we include line items that satisfy specific manufacturer installation guidelines, protecting both the contractor and the homeowner.

Ready to Submit Your Project?

Our "desk-only" model is designed to get you out of the office and back into the field. By following these documentation guidelines, you ensure that Discovery Claims Solutions has the ammunition needed to fight for every dollar your project deserves.